Returns & Exchanges

RETURNS & EXCHANGES 

Thank you for shopping with Ashley Nicole Jewelry. Please review our policy carefully before placing your order.

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ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase, provided the order has not yet entered processing. Once an order has entered processing, it cannot be canceled.

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RETURN & EXCHANGE ELIGIBILITY

Eligible items may be returned or exchanged within 14 days of delivery.

To qualify:

• Items must be new, unworn, unaltered, and in original condition

• All original packaging, tags, certificates, and accessories must be included

• Items showing signs of wear or use will not be accepted

Final Sale Items

The following items are not eligible for return or exchange:

• Made-to-Order items

• Customized or Personalized pieces

• Items marked Final Sale or Non-Returnable

• Earrings are final sale and not eligible for return or exchange due to hygiene reasons

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FREE SHIPPING & PARTIAL RETURNS

If an order qualified for Free Shipping and items are later returned or exchanged such that the remaining order no longer meets the free-shipping threshold, the original shipping cost will be deducted from the refund or charged prior to processing an exchange.

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HOW TO START A RETURN OR EXCHANGE

1. Contact Us : Email info@ashleynicolejewelry.com within 14 days of delivery with your order number and request. A return authorization and instructions will be provided.

2. Prepare Your Return: Items must be returned in their original packaging. Please include your packing slip or order confirmation.

3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an error occurred. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

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REFUNDS

• Refunds are issued after items are received and inspected

• Approved refunds are processed to the original form of payment

• Please allow up to 10 business days for the refund to appear

• Original shipping charges are non-refundable, except in cases of defect or fulfillment error

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EXCHANGES

• Exchanges (including size adjustments) are processed after the original item is received and inspected

• Please indicate your preference for an exchange when submitting your request

 

Exchange Shipping & Pricing

• If the replacement item differs in price, any difference will be charged or refunded accordingly

• Replacement items ship via standard shipping, unless otherwise arranged

• Free Shipping, if offered, applies only to the original order and is provided as a courtesy

If returned items reduce the original order below the free-shipping threshold, a shipping fee may apply to the replacement item.

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DEFECTIVE OR INCORRECT ITEMS

If you receive a defective or incorrect item, contact us immediately at: info@ashleynicolejewelry.com, with photos and a description of the issue. We will resolve the matter promptly at no additional cost.

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ADDITIONAL TERMS

• Returns sent without prior authorization or that do not meet policy requirements may be refused

• We reserve the right to update this policy at any time. Changes will be posted on our website