Shipping policy

 

SHIPPING & DELIVERY POLICY

DOMESTIC SHIPPING (U.S. & PUERTO RICO)

We offer complimentary standard shipping on all orders of $50 or more. For orders under $50, a flat-rate shipping fee of $7 applies.

  • Processing Time: Most orders are processed within 24–48 hours; however, please allow up to 4 business days for shipment.
  • Custom Orders: Made-to-order and custom pieces require additional crafting time. Please refer to the specific timeline listed on the individual product page.
  • Carrier: Standard packages are shipped via USPS Ground Advantage with tracking included.

 

INSURANCE & SECURITY

To ensure your jewelry arrives safely, all orders over $100 are fully insured during transit at no additional cost to you. For added security, all orders exceeding $300 will require a signature upon delivery.

 

LOST, STOLEN, OR MISDELIVERED PACKAGES

Ashley Nicole Jewelry is committed to ensuring your order reaches you safely; however, please note the following professional boundaries regarding delivery:

  • Lost in Transit: If a package is confirmed "Lost in Transit" by the carrier (meaning it never reached its destination scan), we will issue a full replacement or refund.
  • Delivered Packages: Our liability concludes once the carrier marks a package as "Delivered." We are not responsible for packages that are stolen or misdelivered after the carrier confirms successful delivery to the address provided at checkout.
  • Recovery Steps: If your tracking shows "Delivered" but you have not received your package, please contact your local USPS branch immediately. They can often provide GPS coordinates of the exact delivery location.

 

SHIPPING METHODS & ESTIMATES


Method Cost Estimated Transit
Standard (USPS Ground Advantage) $7 (Free on $50+) 3–5 Business Days
Priority Mail $24 2–3 Business Days
Priority Mail Express $42 1–2 Business Days
Intl. Priority (DDP) $68 8–16 Business Days
Intl. Express (DDP) $85 4–9 Business Days

 

QUESTIONS? If you have additional questions regarding your shipment, please reach out to our studio:

Email: info@ashleynicolejewelry.com

Phone: 949-436-6454